Privacy Policy

At Malabar Aromatics (accessible via malabararomatics.com, referred to as “we,” “us,” or “our”), we respect your personal privacy and are committed to safeguarding personal information collected through our website, online commerce portal, and related services.

This Privacy Policy outlines how we collect, store, handle, and secure your personal records in strict compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, and global digital consumer privacy standards.

1. Information We Collect

We collect information directly from you when you register an account on malabararomatics.com, browse our signature spice harvest collections, place an order, join our Privilege Circle newsletter, or reach out to our customer desk.

2. How We Use Your Personal Data

We process your personal records strictly for verified operational and fulfillment purposes:

• Order Fulfillment: Processing transactions, preparing handpicked whole spice packages, generating invoices, and arranging doorstep delivery as detailed in our Shipping & Delivery Policy.
• Operational Communication: Dispatch notifications, tracking alerts via automated transactional email and SMS, and handling customer support inquiries.
• Platform Enhancement: Evaluating site usage patterns to optimize loading performance, mobile usability, and navigation flow across malabararomatics.com.
• Harvest Announcements (Optional): Providing privilege discount codes, single-estate seasonal releases, and culinary notes (you may unsubscribe at any time).
• Fraud Detection & Legal Compliance: Safeguarding against payment fraud, unauthorized access, and meeting statutory tax obligations under Indian law.

3. E-Commerce & Payment Processing Security

Electronic payment integrity is fundamental to our service. Malabar Aromatics does NOT collect, capture, or store complete Credit Card details, Debit Card PINs, CVV codes, or net banking passwords on its servers.

4. Log Files, Cookies & Tracking Technologies

Our website uses “cookies”—small text tokens saved on your device—to remember shopping cart products, maintain login sessions, and personalize browsing sessions.

• Essential Functional Cookies: Necessary for core shopping cart behavior and WooCommerce checkout processing.
• Analytical Cookies: Anonymous telemetry (such as Google Analytics) to assess visitor volume, popular spice categories, and site performance.
• Preference Cookies: Retaining regional display, currency, and notification preferences for return visits.

You can adjust or disable cookies through your browser settings; however, disabling essential cookies may restrict you from adding items to your cart or completing online purchases.

5. Disclosure of Information to Third Parties

We do not rent, sell, monetize, or trade your personal records with external third-party advertisers. Information is disclosed solely to authorized service partners necessary to fulfill our operations:

• Logistics & Courier Networks: Courier aggregators and delivery partners (e.g., Delhivery, Blue Dart, Xpressbees, DTDC, India Post) to deliver physical consignments to your doorstep.
• Infrastructure & Server Partners: Managed cloud server hosting, enterprise firewalls, and automated transactional email gateways.
• Statutory & Law Enforcement Bodies: Disclosures made when strictly required to comply with court orders, regulatory audit procedures, or enforceable law enforcement requests under Indian jurisdiction.

6. Data Retention & Security Architecture

We maintain administrative, technical, and physical safeguards designed to protect personal data against accidental loss, unauthorized access, alteration, or disclosure.

Account profiles and purchase invoices are preserved only for the duration necessary to satisfy order fulfillment, warranty resolutions, dispute settlements, and statutory tax record-keeping requirements (such as GST audit mandates).

7. Your Rights & Choices

As a consumer, you maintain full control over your personal information:

• Review & Access: You can log in to your account dashboard on malabararomatics.com to view your active profile, saved addresses, and past orders.
• Rectification: You may correct inaccurate delivery addresses, contact information, or profile details at any time.
• Account Deletion: You can request closure of your account and erasure of non-statutory records by writing to our privacy desk.
• Communication Preferences: You can opt out of marketing announcements at any time using the “Unsubscribe” link found in the footer of our newsletters.

8. Children’s Privacy Protection

malabararomatics.com does not knowingly solicit or collect personal identifiable information from individuals under the age of 18 without verified parental or legal guardian consent. If you believe a minor has submitted personal data to us, please notify us immediately, and we will purge the record promptly.

9. Grievance Officer & Official Contact

In accordance with the Information Technology Act, 2000 and statutory rules made thereunder, questions, concerns, or grievances regarding data processing can be directed to our designated support desk: